Shipping
Everything about how your order gets to you, in plain terms.
What it costs
New Zealand
- Orders under $59 — $6.90
- Orders $59 and over — free
Australia and Singapore
- Orders under $79 — $9.90
- Orders $79 and over — free
United States and Canada
- Orders under $99 — $14.90
- Orders $99 and over — free
Everywhere else we ship
- Orders under $200 — $19.90
- Orders $200 and over — free
All prices are in New Zealand dollars. Your shipping cost is shown at checkout before you pay, and nothing is added at the last step.
Larger items
Five of our products travel as oversized parcels and carry a separate freight charge: the Human Sized Memory Foam Dog Bed, the Foldable Sofa Dog Bed, the Thick Lambskin Dog Bed, the Machine Washable Four Seasons Dog Bed, and the Foldable Dog Car Steps.
These follow the same free shipping thresholds as everything else. Below those thresholds, freight is $14.90 within New Zealand, $19.90 to Singapore, $24.90 to Australia, and $34.90 to $39.90 further afield. The exact figure is always shown at checkout before you pay.
How long it takes
Allow 2 to 4 weeks from order to doorstep.
Orders are dispatched within 2 to 5 business days. Once your parcel is on its way, most arrive within 7 to 15 business days.
We would rather tell you honestly that it takes a few weeks than promise you three days and leave you refreshing a tracking page. If your order is time-sensitive, email us before you buy and we will tell you straight whether it will make it.
You will get a tracking link by email as soon as your order leaves the warehouse, so you can follow it the whole way.
Orders with more than one item usually travel together in one parcel, but they can occasionally ship separately and arrive on different days. If that happens, nothing has gone wrong.
Where we ship to
New Zealand, Australia, the United Kingdom, the United States, Canada, every country in the European Union, Norway and Switzerland, and across Asia: Brunei, Cambodia, Hong Kong, Indonesia, Israel, Japan, Malaysia, the Philippines, Singapore, South Korea, Thailand, the United Arab Emirates and Vietnam.
If your country is not on that list, email us at support.amble@gmail.com before ordering and we will tell you whether we can get a parcel to you.
Where we ship from
We work with established manufacturing partners overseas and ship directly from them to you. Cutting out the warehouse in the middle is how we keep our prices where they are, and it is also why delivery takes a couple of weeks rather than a couple of days. That trade-off is deliberate, and we would rather be upfront about it.
Customs and duties
Any customs charges or import duties are set by your own country and are the responsibility of the person receiving the parcel. Orders within New Zealand are not affected.
If something goes wrong
If your tracking has not moved in a week, or your parcel arrives damaged, email us at support.amble@gmail.com with your order number and we will sort it out. If a parcel is genuinely lost in transit we will replace it or refund you — you will not be left arguing with a courier.
Our returns page covers damaged, faulty and incorrect orders, and your rights under the Consumer Guarantees Act 1993 apply regardless of anything on this page.